Once Upon A Child Sylvania in Sylvania, OH Closed now

Reviews about Once Upon A Child Sylvania

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  October 21, 2019, by Monae' McCall
  I have a bitter sweet customer service experience with this company. Staff could be more customer friendly to sellers & should remember that sellers are potential buyers. Word of mouth travels and even if this is a established company the goal should always be to attractive new/more business. First off, I normally donate my children items (rather used or still tagged) to the Cherry Street Mission or Salvation Army because I would rather people benefit from them for a cheap price or free, however this past Sunday I decided to take the fairly used to brand new with tags items to ONCE UPON A CHILD (Sylvania Location); an suggestion from a friend. Anything used was rewashed the night before, dried and neatly folded, & any thing brand new (never worn), formal apparel or outwear was put on hangers & had a see through bag put on top (for protection), along with grouped by classifications. When I walked in (without my items), there were two cashiers standing at the registers & only one of them spoke or greeted me, the other gave me a unpleasant look, honestly made me feel unwanted. My initial question was "when was a good time to bring in items to be viewed," the more friendly cashier answered my question. The other cashier continue to ignore me. When I came in with the items the cashier who wasn't customer friendly was the one to check me in, she still did not smile nor speak, and began lecturing me on my items being bagged. I understand there may have been a policy but as a first time seller, her approach was very nasty, "sometimes it is not what you say, it is how you say it." To sum up the story, the more approachable cashier is the one who went through my things, she was able to purchase majority of my items and even complimented quite a few things. I did not receive much for brand new items that I paid a lot for but it was a last minute decision and I appreciate what was able to be bought, I understand they cant afford to buy them for what you paid. Moral of the story the staff could be a lot more friendly to sellers, just as they would to people that are buying. It is all a business and sellers could be potential buyers so staff needs to keep this in mind. A simple smile and greeting should be the expectation of the management team. Customers should not feel like the staff is annoyed or unapproachable.